SHIPPING & RETOUR

Shipping​

1) I send the goods with DHL gogreen.

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2) If you fail to collect your order in time at the post office /DHL branch and DHL therefore returns the parcel to me, I will not cover the costs for re-sending it to you!

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3) If you provide me with a wrong, incorrect or partly missing address, I don't cover any costs that may arise from it, nor will I refund your order. Please make sure to provide an accurate and complete shipping address!

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4) For shipments abroad, customs duties (import duties) may apply. I am not responsible for any customs costs/import taxes that may arise. Please double check possible fees for your country.

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Right of withdrawal

In order to guarantee the high quality of the products and to comply with the high hygiene rules, I do not accept returns or exchanges of the  goods.

I don't accept returns, exchanges or refunds for my digital products.

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Faulty shipment/ damaged goods

If an order contains incorrect products or if the goods are damaged upon arrival, please contact us immediately by e-mail (info@greenplanetcosmetics.com), but no later than 48 hours after receiving the goods, in order to record the damage and arrange for the goods to be replaced. DHL only grants me a certain time window to report damges, make sure to contact me immediately please, so everything can be handled smoothly for you.

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If you are not confirm with these shop rules, don't purchase any physical or digital products here.